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IT Support Specialist (Help Desk)


Buffalo Toronto Public Media


The ITSS provides various levels of technical support, training, and service organization-wide to internal employees including equipment setup, computer hardware & software, cloud operations & applications, and basic network infrastructure. This individual will assess, research, and make recommendations to management regarding computer systems efficiency, softwares and platforms, and overall IT capabilities.

--Provide customer service to internal employees, both in-person and remotely, for various IT matters such as hardware & software, troubleshooting & repair, access and login issues, connectivity issues etc.
--Provide support, integration and training for various platforms and systems.
--Receive and prioritize incoming tickets.
--Maintain strict practices of confidentiality and security.
--Provide front line support to various users with varying levels of expertise and abilities.

What you’ll need:
--Bachelor degree in Computer Information Systems/Information Technology or related field OR comparable three (3) years of experience
--Proficient in Windows & MAC operating systems
--Proficient in computer hardware and software setup & repair
--Broad familiarity with Microsoft-based applications and cloud apps (e.g. MS Office, Outlook, O365, Teams, etc.)
--Broad familiarity with current information security applications & best practices
--Familiarity with standard Ethernet infrastructure & practices
--Exceptional customer service, professionalism and patience
--Comfortable leading small and large groups in training both in-person and remotely
Because we’re awesome! You won’t find a better group of talented, energetic people dedicated to quality content and reaching the various communities of our region. We are proud of our culture and promote a realistic balance of both work and personal life. Our benefits package is fantastic and we have free parking!

Salary and Benefits:
This is an exempt, salaried position and starting pay will be based on education, experience and interview. Starting range: $39K to $49K.
--12 paid holidays
--3 weeks of paid vacation
--Sick time (accrued)
--Medical, Dental, Life, Vision Short- & Long-Term Disability insurance options
--Health Savings Account (for applicable plans) with employer contribution
--Flex Spending Account option
--Voluntary Life, Accident, Critical Illness coverage options
--Identity Protection option
--Employee Assistance Program
--Tuition Assistance (based on eligibility)
--Retirement Plan with 7.5% employer match (based on eligibility)

Buffalo Toronto Public Media is an Equal Opportunity Employer committed to excellence through diversity and inclusion. 


How to Apply