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Technology Support Specialist II
The Center for Hospice & Palliative Care, Inc.
Sep 24, 2019
Nov 24, 2019
|This position plays a critical role in providing Level I and II end user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include: Providing end user support through the IT help desk for all hardware, software, telecommunications and audio visual training and support. Also plays a lead role in the deployment and implementation of hardware and software; end-user training, workstation deployments and software access for users.
Essential Duties and Responsibilities:
• Backs up IT Systems Administrator on technology implementations and assists in the implementation and management of Office 365
• Provides end user support of all hardware, software, telecommunications technologies and campus audio-visual equipment training and
support; demonstrates knowledge of software used throughout the organization.
• Images, configures, tests and deploys corporate-owned devices including but not limited to: laptops, desktops, tablets and smartphones;
grants software access and directory rights for users; assists with network administration.
• Assists in managing Microsoft Deployment Toolkit (MDT) imaging solution by configuring and testing new Windows OS deployment images,
task sequences, packaged and custom applications and workstation driver packages.
• Assists in designing, implementing and managing AirWatch Mobile Device Management system (MDM) policies, profiles, applications and
configurations supporting various clinical, corporate, executive and personal (BYOD) Android and iOS based smartphones and tablets.
• Troubleshoots, resolves, and maintains other hardware devices including but not limited to: campus audio-visual equipment, cameras,
pagers, phones, etc.
• Conducts appropriate one-on-one formal and informal training sessions for end-users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress-free atmosphere for users to ask questions
and share concerns.
• Demonstrates the ability to apply technology in a clinical environment.
Non-Essential Duties and Responsibilities:
• Performs other duties as required.
Education / Certification
• Associates degree in Computer Science or related field preferred.
• 3 to 5 years of experience in an end-user support position within a Microsoft Windows-based LAN/WAN environment.
• 3 to 5 years of experience with various microcomputer repair techniques.
• 1-2 years of experience with Office 365 administration preferred.
• Excellence Demonstrates the highest quality of work.
• Compassion Treats internal and external customers with empathy and respect.
• Service Attends to the needs and best interests of internal and external customers.
• Teamwork Supports effective collaboration and communication in achieving common goals.
• Innovation Offers suggestions for improvement and accepts creative ideas and concepts.
• Integrity Maintains ethical, moral and operational standards and adheres to corporate compliance
standards as defined in the Corporate Compliance Plan.
• Working knowledge of Microsoft Office 365 and Windows 10.
• Possess critical thinking skills, proficiency in organizing resources and establishing priorities and strong interpersonal and communication
• Ability to plan and meet both short and long term goals.
• Excellent oral and written communication skills.
• Excellent analytical and decision making skills.
• The ability and eagerness to promote a team environment by working in a cooperative and collegial manner with others to accomplish
organizational goals and objectives.
• Must be able to handle diverse work problems on a daily basis with the ability to resolve problems and handle conflict as part of a team.
• Typical office setting. May experience eye and repetitive motion strain from work on computer.
• Position requires sitting, standing, bending and reaching along with a normal range of hearing and
• Must be able to operate standard office equipment such as computer, mobile device, phone,
copier, scanner, printer, or related items.